FAQs

1. What types of Products do you offer for cats and dogs?

At wiskw, we offer a wide range of interactive products for cats and dogs. Our products are designed to provide entertainment and stimulation for pets, promoting their overall well-being. We have colorful and engaging toys that are specifically designed for cats and dogs to enjoy.

2. How do your products enhance the playtime experience for pets?

Our toys are carefully designed to engage pets and make playtime more enjoyable. They are interactive, encouraging pets to chase, pounce, and play. The toys are made with durable materials to withstand rough play and ensure long-lasting fun for your furry friends.

3. Are your products safe for pets?

Yes, the safety of pets is our top priority. Our toys are made from non-toxic materials and are designed to be safe for cats and dogs to play with. However, it is important to supervise your pets while they play with toys to ensure they do not swallow any small parts.

4. How can I return a Product if I am not satisfied?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. To be eligible for a return, the toy must be in the same condition as when you received it, unused, and in its original packaging. Please contact us at info@whiskw.com to initiate the return process.

5. What is your refund policy?

If your return is accepted, we will notify you and provide a return shipping label. Once we receive and inspect the returned toy, we will notify you if the refund is approved. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Can I exchange a product for a different one?

Yes, if you would like to exchange a toy for a different one, the fastest way is to return the original item and make a separate purchase for the new item. Please follow our return process mentioned above to initiate the exchange.

7. Do you offer international shipping?

Yes, we offer international shipping. However, please note that shipping times and fees may vary depending on the destination country. It is recommended to check our shipping policy or contact us at info@whiskw.com for more information on international shipping.

8. Can I return a Product if it is damaged or defective?

If you receive a damaged or defective toy, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund. Please inspect your order upon reception to ensure any issues are reported promptly.

9. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please contact us at info@whiskw.com.

10. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same return conditions apply as mentioned in our general refund policy. Please contact us at info@whiskw.com to initiate the return process.